Iskra Events & Celebrations

CANCELLATION AND REFUND POLICY

Cancellations & Refund Policy

Cancellation

Cancellation policies vary by event and are stated accordingly. To request a cancellation, please email us at [email protected]. Once your cancellation request is received and approved, a full refund will be initiated. We recommend submitting cancellation requests within 12 hours of order submission. Changes to or cancellations of orders are not permitted once payment has been confirmed. We reserve the right to reject any cancellation or refund requests deemed unfit or unreasonable.

Refund Policy

Full refunds will be issued upon management approval. Refunds will be processed according to the original payment method:

  1. Online bank transfers will be credited to your bank account within 3-5 working days.
  2. Credit card refunds will be sent to the card-issuing bank. Please contact your card-issuing bank regarding the duration of credit refunds.

We reserve the right to amend this policy as necessary without prior notification or approval from customers.